Historic Royal Palaces Shop Accessibility Statement

Using this website

We want as many people as possible to be able to use this website. For example, you should be able to:

• Change colours, contrast levels and fonts
• Zoom in up to 300% without the text spilling off the screen
• Navigate most of the website using just a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. Following an independent accessibility audit, we have fixed all critical and serious issues identified and are continuing to address a small number of moderate and minor issues.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us at:

Our web team will review and respond to your report.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) or, for users in Northern Ireland, the Equalities Commission for Northern Ireland.

Contacting us about visiting in person

If you need assistance or information to help plan a visit to one of our palaces or purchasing our products in onsite shops, please contact us:

You can also read access information for each palace on our main website.

Technical information about this website’s accessibility

Historic Royal Palaces is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard due to the non-compliances listed below.

Non-accessible content

Non-compliance with the accessibility regulations

We are aware of some accessibility issues identified during an independent audit. All critical and serious issues have been fixed. We are continuing to work on resolving the remaining moderate and minor issues, which include a small number of contrast, focus, and screen reader labelling improvements. We plan to address these as part of ongoing development updates in 2025.

Disproportionate burden

We have assessed the cost and impact of fixing all remaining minor issues immediately. We believe doing so before launch would be a disproportionate burden within the meaning of the accessibility regulations. We will reassess this as part of future development cycles and supplier renewals.

Content that is not within the scope of the accessibility regulations

Some older third-party content and embedded media may not meet current accessibility standards. These are outside our direct control and exempt from the Public Sector Bodies (Website and Mobile Applications) (No. 2) Accessibility Regulations 2018.

What we’re doing to improve accessibility

We are committed to continuous improvement. Accessibility will be reviewed regularly as part of our design and development process, and new content and features will be tested to ensure compliance with WCAG 2.2 AA where possible.

Preparation of this accessibility statement

• This statement was prepared on 30 October 2025.
• It was last reviewed on 30 October 2025.
• The website was last tested in October 2025.
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