Please note: The product you have added requires age verification to purchase. For more information, please check our delivery page.
This product can only be delivered to address to UK mainland addresses (including Northern Ireland).
Your order will be rejected if the delivery address does not match your home address.
If you would like to return an item, please email us at shop@hrp.org.uk. We will then contact you to provide next steps.
If for any reason you are not entirely satisfied with the product you have purchased you may return it to us within 28 days of receipt.
It is important that any product returned to us, unless faulty, is returned in a re-saleable condition. Please ensure that the returned item is undamaged and unused and returned with all original packaging and labels.
Please include in the returned package your name, order number and a description of the problem/ reason for return
It is important to obtain a proof of postage certificate from the Post Office as we cannot be held responsible for any items not received by us.
We cannot offer refunds or exchanges, unless faulty or not as described, on the following items:
Please email us at shop@hrp.org.uk within 14 days of receiving your parcel if you wish to return an item and to ensure our acceptance of the return. We will then contact you when it is safe to return your item.
If for any reason you are not entirely satisfied with the product you have purchased you may return it to us within 28 days of receipt.
It is important that any product returned to us, unless faulty, is returned in a re-saleable condition. Please ensure that the returned item is undamaged and unused and returned with all original packaging and labels.
Please include in the returned package your name, order number and a description of the problem/ reason for return
It is important to obtain a proof of postage certificate from the Post Office as we cannot be held responsible for any items not received by us.
As soon as we have received the return and checked to ensure it is in resalable condition, we will initiate a refund on the account that was originally debited.
The cost of the goods (and postage if the return was from the UK) will be credited within 48 hours from receipt of the returned item. This will usually reach the account within 7-10 working days
If your order hasn't arrived, or arrives incomplete, please email our customer services team at shop@hrp.org.uk
If there is more than one item on your order, please keep in mind that products may be posted and arrive separately. However, if this is not the case and you haven’t received your entire order, please contact us.
If your order arrives and any of the products are damaged, please follow our returns procedure as above.
For products that are made to order, we offer a 12 hour cooling-off period on all orders beginning when payment is completed in case you change your mind.
During this time, requests to cancel orders must be made to shop@hrp.org.uk detailing your name, order number and reason for cancellation.
After the cooling-off period, your order will be sent for manufacture. At this point orders are non-cancellable and non-refundable unless they are faulty upon arrival.
Faulty items may be returned for a refund or exchange, please follow our returns procedure above.
If you would like to return an item, please email us at shop@hrp.org.uk. We will then contact you to provide next steps.
If for any reason you are not entirely satisfied with the product you have purchased you may return it to us within 28 days of receipt.
It is important that any product returned to us, unless faulty, is returned in a re-saleable condition. Please ensure that the returned item is undamaged and unused and returned with all original packaging and labels.
Please include in the returned package your name, order number and a description of the problem/ reason for return
It is important to obtain a proof of postage certificate from the Post Office as we cannot be held responsible for any items not received by us.
We cannot offer refunds or exchanges, unless faulty or not as described, on the following items:
Please email us at shop@hrp.org.uk within 14 days of receiving your parcel if you wish to return an item and to ensure our acceptance of the return. We will then contact you when it is safe to return your item.
If for any reason you are not entirely satisfied with the product you have purchased you may return it to us within 28 days of receipt.
It is important that any product returned to us, unless faulty, is returned in a re-saleable condition. Please ensure that the returned item is undamaged and unused and returned with all original packaging and labels.
Please include in the returned package your name, order number and a description of the problem/ reason for return
It is important to obtain a proof of postage certificate from the Post Office as we cannot be held responsible for any items not received by us.
As soon as we have received the return and checked to ensure it is in resalable condition, we will initiate a refund on the account that was originally debited.
The cost of the goods (and postage if the return was from the UK) will be credited within 48 hours from receipt of the returned item. This will usually reach the account within 7-10 working days
If your order hasn't arrived, or arrives incomplete, please email our customer services team at shop@hrp.org.uk
If there is more than one item on your order, please keep in mind that products may be posted and arrive separately. However, if this is not the case and you haven’t received your entire order, please contact us.
If your order arrives and any of the products are damaged, please follow our returns procedure as above.
For products that are made to order, we offer a 12 hour cooling-off period on all orders beginning when payment is completed in case you change your mind.
During this time, requests to cancel orders must be made to shop@hrp.org.uk detailing your name, order number and reason for cancellation.
After the cooling-off period, your order will be sent for manufacture. At this point orders are non-cancellable and non-refundable unless they are faulty upon arrival.
Faulty items may be returned for a refund or exchange, please follow our returns procedure above.
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