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At Historic Royal Palaces, we want your shopping experience to be as smooth and enjoyable as possible. Below you’ll find the contact details for our customer support teams for our online shops, palace shops, ticket sales, membership, and corporate.
For information about orders, returns, and products purchased through our online shop, contact us at shop@hrp.org.uk
Our online shop customer service team are working remotely and can only be reached by email. We aim to reply to your query within one working day (Monday - Friday).
For information about returns, or help with products purchased in store at the Tower of London shops, contact us at towersales@hrp.org.uk
For information about returns, or help with products purchased in store at our palace shops, contact us at palacesales@hrp.org.uk
For booking enquiries and ticket information, contact us at info@hrp.org.uk
Click here to book tickets to visit the palaces.
For information on becoming a member, or renweing and changing your current membership, visit our dedicated page here.
If you need more information about memberships, contact members@hrp.org.uk
Contact us for information about corporate gifts at corpgifts@hrp.org.uk
For information about licensing retail products, contact us at licensing@hrp.org.uk
For queries about wholesale, contact us at wholesale@hrp.org.uk
For any press or PR enquiries, contact us at press@hrp.org.uk
Click here to book tickets.
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